Privacy Policy

Effective Date: June 18, 2025

At Warmstead (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website [warmstead.com] or interact with our services, including our SMS communications.

1. Information We Collect

We collect information you provide to us directly, including:

• Personal Information: Name, phone number, email address, physical address, or any other information you voluntarily provide when contacting us or requesting a service.
• Service Information: Details about your chimney or venting system, requested services, scheduling preferences, and service history.
• SMS Opt-In Data: Your mobile number and consent for receiving text messages.
• Website Usage Data: IP address, browser type, device information, and pages you visit (via cookies or analytics tools).

2. How We Use Your Information

We may use your information to:

• Schedule and provide chimney services
• Respond to inquiries or customer service requests
• Send appointment reminders, service updates, or follow-ups
• Communicate promotions, seasonal offers, or relevant news (if opted in)
• Improve our website and services

3. SMS Communications

By providing your mobile number and opting in to receive SMS messages, you consent to receive text communications from Warmstead related to:

• Appointment confirmations and reminders
• Service updates or alerts
• Occasional promotions or seasonal maintenance tips

Message frequency varies. Standard message and data rates may apply. You may opt out of SMS at any time by replying “STOP” to any message. For help, reply “HELP” or contact us at (828) 400-6253.

We will never sell or share your mobile number with third parties for their marketing purposes.

4. How We Share Information

We do not sell your personal information. We may share your information with trusted third-party service providers who help us operate our business (such as appointment scheduling software or communication platforms), but only to the extent necessary to perform their services.

We may also disclose your information if required by law or to protect our rights, property, or safety.

5. Cookies and Analytics

We use cookies and third-party analytics (e.g., Google Analytics) to understand how users interact with our website and to improve your browsing experience. You may disable cookies in your browser settings, though some features of the site may not function properly.

6. Data Security

We implement reasonable physical, technical, and administrative measures to safeguard your information. However, no method of transmission over the internet is 100% secure.

7. Your Rights & Choices

You may request access to or correction of your personal data by contacting us. You can also unsubscribe from marketing emails or opt out of SMS communications at any time.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

10. Opt-in

Warmstead will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that; Message and data rates may apply.

Message frequency may vary and they can text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent. They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Warmstead
2734 Dellwood Rd, Waynesville, NC 28786
office@warmstead.com
828.400.6253